Convergent charging is a concept that all businesses in the telecoms industry need to familiarize themselves with. In the simplest of explanations, this type of charging method allows providers to consolidate all of their rendered services into one solo platform.
When it comes to running a telecom business in this day and age, your success depends as much on offering cutting edge technologies as it does on maintaining the quality of your service.
Telcos utilizing traditional billing systems are at a clear disadvantage. Charging and billing prepaid, postpaid and broadband services distinctly under different platforms is not ideal for a telecom business, especially in the current scenario. As competition skyrockets and profits via staple services like calls, SMS and internet data diminish, the ARPU is decreasing fast. To counter this loss of profit, it is essential to come up with services that evoke customer trust and interest. This is where convergent real time billing system comes into the picture.
With the advancement of technology, the telecom industry is going through quick transitions. The workflow and requirements keep on changing according to customer and business trends. Any laxity in tending to the ongoing trends can be detrimental to a business operation, and in some cases even lead to the complete breakdown of a telecom operation. Hence, it is essential to incorporate vital functionalities into one’s telecom billing software to avoid failure at all cost.
With telcos facing the heat of competition, we are seeing a marked change in their way of working. Their focus has shifted from just building up their network capabilities to enhancing the experience of customers and they are doing their level best to keep them engaged with new and innovative offerings. Given the current circumstances, a cutting-edge OCS has become par for the course.