Customer service and experience are quite important in every industry, especially telecommunications where the whole industry is dependent on customer satisfaction. To ensure the customer needs are fulfilled, several key players have entered the market. These are MNO/MVNO/MVNE/MVNA. One of the famous internet providers is Telgoo5. Let’s dive deeper into the topic and learn more about these networks.Continue reading
What is MVNO, and what does it mean?
MVNO is an abbreviation of “mobile virtual network operator.” basically, it is a wireless services provider that doesn’t own the wireless network infrastructure over which it provides services to its customers. It uses one or more major networks to provide the cell phone service.
Most MVNOs offer prepaid and postpaid phone plans making billing easy for consumers.
OCS system is permitting an MVNA and a communications service provider to charge their customers, in real time, based on service usage. The OCS helps enhance the system by dividing business activities and decreasing technical and trader reliance and decreasing the favor for new services.Continue reading
The MVNO model has been in prevalence for more than one decade. It has been relatively successful in the developed world, which can be gauged by looking at the projected Compound Annual Growth Rate (CAGR) of over 9% between 2017 and 2022. Of late, the technology powering MVNOs in the developed world is reaching developing countries such as Thailand, India and Philippines. As a result, we are expected to see a striking change in the fortunes of MVNO in the developing countries. One of the most coveted MVNO technologies pertains to convergent billing, which is implemented by a centralized real-time charging system like Online Charging System (OCS).Continue reading
Convergent charging is an essential requirement of modern-day MVNOs (Mobile Virtual Network Operators). It is the holy-grail of billing as it can empower your monetization and billing strategy. The inherent strength of a convergent charging platform lies in its real-time charging functionality, which ensures all the services delivered by an operator are charged accurately.Continue reading
Billing and charging are two of the most important functions of a telecom operator. When they are not done right, the results are immediate and you start losing customers faster than you can ever imagine. Therefore, every player in the market including MNO, MVNO and MVNE should get their billing and charging on track, if they want to derive the best results from their efforts.Continue reading