Wireless technology has come a long way in recent years. We now have the ability to connect to the internet, make phone calls, and even stream video without being tethered to a physical connection. That has made our lives more convenient in many ways, but it has also introduced some new challenges, which we will be discussing further on in this blog post.
As we know, we are becoming extremely digitalized day by day, and the need of having good wireless communication has also greatly increased. There are many businesses out there like Telgoo5 which help other companies digitalize and monetize their money and assets. Though there are great benefits of digital transformation, there are some challenges that we are going to discuss below.
The challenges of wireless communication faced by telecom industries:
Here are some of the prevalent challenges that are being faced by the telecommunication industry.
- Security and Privacy:
As we know, wireless telecommunications are carrying a huge amount of confidential data. There are high chances of eavesdropping due to the broadcasting nature of wireless transmissions. That cannot only lead to the leaking of private data of users being leaked but can also possess a great threat to companies whose sensitive information is communicated through wireless telecommunication.
- Engagement Tracking and Data Challenges:
Customer satisfaction drops by 30% with every day of delay in completing an action. Only one-third of respondents think their telecom services provider is aware of their demands as a client. Customers want self-service, totally digital onboarding, much like those of financial services. An increasing number of telecom providers now provide one-click service subscriptions, clear billing, and immediate access.
- The rollout of 5G is bringing many changes in the telecom industry:
More data can move quickly with 5G. That rise in speed makes it possible for new forms of communication to replace established ones. Customers also have less patience if the pace or quality of the service declines.
Higher standards are imposed by 5G on the services that telecom providers offer. But there is also a technique to meet those requirements. Higher data rates and lower latency translate into better, quicker methods to serve your customers.
- Demand for traditional services is decreasing:
Voice calls and ordinary text messaging are no longer the most common form of communication. Thanks to Covid-19, video calls are also displacing regular voice conversations. Messaging, video, and voice calls can also be carried over Wi-Fi hence customers no longer feel the need to depend upon their cellular service provider to stay connected.
Dos and Don’ts of Wireless Communication:
Dos:
- Billing and charging your customers correctly:
As a telecommunication company, you need to make sure that you have a good billing and charging system in place so that you can accurately and timely bill your customers for the services they are using from you. That will ensure that you are not overcharging or undercharging them and as a result, they will be happy with your service. You can use the standard billing that is responsible to collect consumption data, calculate charging and billing information, produce bills for customers, processing their payments, and managing their debt collection.
It is a revenue management system that should be used by telecommunication companies as it consolidates all the service charges into a single invoice. That makes it easier for them to keep track of their spending and makes it more likely that they will pay on time. Convergent Charging offers your customers a variety of pricing plans that fit their needs. That way, they can choose the plan that best suits their usage, and you can maximize your revenue. It is a high-capacity, flexible, and scalable service agnostic telecom data management system that your business should have.
A Mobile Virtual Network Enabler (MVNE) is a company that provides the infrastructure and support necessary to operate a mobile virtual network. That can be a great way to get started in the wireless communication business without having to invest in your own infrastructure. Make sure to partner with a reliable and reputable MVNE. It will ensure that you have a good quality network and can offer your customers the best possible service.
Research the latest advances in the telecommunication industry so that you can provide the latest wireless telecommunication services to the customers. The new generation of technologically savvy clients prefers to interact with service providers through the channels as they please. Fixed-network services (data retail, Internet retail, voice retail, and wholesale) and mobile services are now included in the category of telecom services. These are the services that customers demand from the telecom industry, and you should give them!
Don’ts:
- Bill your customers for services they didn’t use:
If you are running a business, this is totally unfair and an unethical thing to do to your customers. Your customers trust you and choose you because of the services you are providing to them. They think you are reliable therefore they continue to get services from you. So, just think for a second about when they will come to know that you are a fraud and have been charging them extra for the services this whole time. It can damage your reputation.
Another thing that you don’t want to do is charge too much for the services. If you price your services too high, you will likely lose customers to your competitors. Not only this but the thing that you as a wireless telecom business should keep in mind is that your customers are probably searching the market for other affordable options.
A Mobile Virtual Network Operator (MVNO) is a company that resells the services of another wireless carrier. While this can be a cheaper option for you, it can also be less reliable and may not offer the same quality of service as an MVNE.
You as a company should take care of your customer’s data and provide the maximum security possible. The users should never feel the threat of losing their data and their privacy being compromised.
These are just some of the things that you should keep in mind as a wireless telecommunication business. Thanks for the read!