While there are many tech companies offering online charging solutions, not all are created equal. It’s an extremely technical field. The lingo alone can be overwhelming.
One minute you’re searching the web for a real-time charging solution and the next you’re swimming in a sea of acronyms, some of which contain letters that stand for even more acronyms. You might be tempted to make a hasty, less than informed decision, but that could lead to some major problems for your business down the road. Luckily, we’ve put together a list of things to look for when it comes to choosing an OCS.
Leaving room to grow is important for any business, but sometimes it can be a little painful. There’s no need to add to it by settling on the wrong OCS service provider. You need to know that your service provider is going to be there with your business every step of the way, offering you and your customers the best, and most reliable services and solutions that grow and evolve as you do. Some questions for your online charging provider include:
“Will the solution scale horizontally when my subscriber base increases substantially?”
Or “Will increasing peak loads be met by the OCS?”
Only when you are able to find an OCS supplier that can answer these 2 pertinent questions convincingly with his OCS solution, you should think about using its services for your telecom business.
Whether you’re just getting started or making the upgrade to an OCS, ensuring flexibility and compatibility is paramount. Any online charging system worth its salt comes standard with convergent billing between pre and postpaid plans and real time charging within milliseconds of a transaction. You should also be able to maximize your profit by minimizing leakage and adding more revenue streams. All of this should be able to be fully integrated with your IN network.
Also, you should look for an OCS that is capable of accommodating newer and more complex services like IoT, OTT and 5G. Without provisions for these services, your OCS will soon require a makeover, which will definitely hurt you financially. It is best to look for an OCS system that is create with the mindset of supporting future services.
Unparalleled Customer Service
Exceptional customer service should be a part of any and every service provided or item sold. That being said, not all service providers focus so heavily on the customer care side of things. With potential risks such as call, text message, and data session failure, you’ll need near instant responses from your online charging provider. You need a provider that puts your customers first with friendly representatives and by adhering to clearly defined SLA’s.
OCS has an ABMF function that keeps record of customers information at all times. This information simply cannot be compromised in any case. Hence, your OCS should come bolstered with relevant security measures, so you can perform your work with complete peace of mind.
Reporting and analytics
Analyzing customer behavior is part and parcel of any modern telcos operation. While looking for an OCS solution, you should look for a vendor that supplies it with necessary reporting and analytical capabilities built into the system. This will allow you gain vital insights about customers behavior and shape your operations to meet their evolving requirements.
In this ever changing climate of communications technologies it can be difficult to stay current, but it’s even harder to catch up. With our charging platform, Telgoo5, you won’t have to. Our innovative team works hard to provide you with the best in class online charging system available.